Billing & Shipping Information

What Will The Charge Show Up As On My Bank Statement?

Charges appear as "CCBill.com *BaileyBrooke"

 

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel an order once it has been fulfilled, and packed. We strive to dispatch orders efficiently to meet the expectations of our valued customers. 

I only received one of the items in my order, where is the rest?

We do our best to pack all item(s) to the specifications of your original order, if for some reason you are missing an item(s) upon your delivery please e-mail Customer Service at info@lanabananashop.com subject: missing items.

Can I change my ship to address after my order has been placed?

Please note we are unable to update an order once it has been fulfilled, and/or packed. We do not change addresses placed on orders for security reasons. You’re welcome to contact USPS and have the package forwarded to your new address. We strive to dispatch orders efficiently to meet the expectations of our valued customers.

Can I change my order after it has been placed?

Our warehouse pick & pack team fulfills each order according to invoice. Unfortunately, we are unable to change items or sizes once an order has been placed, but we’ll do our best to get your change made before your order goes out.

How much will it cost to ship my order?

Domestic Orders: A flat rate of $7.00 is charged on all domestic orders. 

Canada & Mexico OrdersA flat rate of $16.00 is charged on all Canada and Mexico orders. 

International Orders: A flat rate of $28.00 is charged on all international orders.

Note:  Your country may charge tax and duty fees to take delivery of the items you've ordered based on the value of the item(s) being delivered. This is not a fee or tax set by the sender but by the ship to country to receive packages from outside of the country you reside in.

Will you provide tracking?

Yes, once your order has been fulfilled, packed, and had a label created to generate your tracking number you will automatically receive an e-mail confirmation. All orders are sent Via UPS

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